Read our Terms and Conditions

Terms and Conditions apply to all services BWR Man and Van provides or sell

By confirming a booking with BWR Man and Van you are agreeing to the following terms and conditions. Where we use the words 'You' or 'Your' it means the customer. 'We', Us or Our' means BWR Man and Van. For all misguided information provided from costumer towards to the company such as; e.g. Not describing precisely all items to be removed when we give you a fixed quote, this could result in an extra charges or penalty charge cordially.


Unless otherwise stated the quote is hourly rate and does not include materials, storage, customs duties and inspections or any other fees whatsoever. We may either increase or decrease the price if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing or via email:

a) You do not accept the quote, in writing, within 28 days with a date in place for the removal, confirmed by us in writing.

b) The removal is not carried out or completed within two months due to your delay.

c) Our costs change because of changes in taxation or other costs beyond our control.

d) We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of booking.

e) Additional services, including moving or storing extra goods, are supplied by us (these conditions will also apply to these services).

f) Inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive prevents our vehicles to load and/or unload within 20 metres of the doorway, meaning that we have to do extra work. (Not applied for Removals on hourly rate).

g) Breakdown of lifts or escalators which were working at the time of quote, meaning extra work. (Not applied for Removals on hourly rate)

h) Any parking charges or parking fines that we have to pay in order to carry out services on your behalf.

i) Events outside our reasonable control cause delays.

j) Dismantling or assembling any flat-pack furniture or fittings. (Not applied for Removals on hourly rate Quote)

k) We agree in writing to increase our limit of liability as set out in clause 10. In all the above circumstances the price will be adjusted accordingly.

Excluded from the quote:

Unless we agree by writing we won't do the following:

a) Disconnect or reconnect appliances, fixtures, fittings or electrical equipment.

b) Take up or lay fitted floor coverings.

c) Move storage heaters (unless previously dismantled).

d) Move items from or to a loft (unless well illuminated with safe access).

e) Move or store any items excluded under clause 5.

Our responsibility:

It will be our responsibility to deliver or produce your goods to you undamaged. This means that we will deliver or produce the goods to you in the condition they were in at the time of packing or made ready for transportation.

Your responsibility:

It will be your own responsibility (and, where relevant, expense) to: a) Declare to us valuations of all goods being removed. The value to be used is the current value (not a new for old value). b) Insure the goods submitted for removal against all insurable risks where you do not wish to accept 'Inclusive Cover'. c) Obtain all paperwork (licences, permits, etc.) necessary for the removal to be completed. d) Be yourself present or represented throughout the whole removal. e) Take all reasonable steps to ensure that nothing is left behind or taken away in error. f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and conditions will be present. g) Prepare and stabilise all electric equipment prior to its removal. h) Empty, defrost completely and clean refrigerators and freezers. We are not responsible for the contents. i) Provide us with a correspondence address. Other than by reason of our own negligence, we will not be held liable for costs that may arise from any of the above.

Items are excluded from this contract:

a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind. b) Items which have potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms and ammunition. c) Prohibited or stolen goods. d) Drugs. e) Goods which may be likely to encourage vermin, pests or cause infestation. f) Food or drink which is refrigerated or frozen. g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier. h) Goods which require government permission or licence for export or import. Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed we will not accept liability for loss or damage, unless we are negligent or in breach of contract, due to the special nature of the goods concerned. If such goods are removed without our knowledge and prior written consent we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us.


  • You must own all goods to be moved or have the permission of the owner, if we have any legal problems with goods inside the vehicle all responsibilities will be passed upon you
  • Payments:

  • We accept payments in cash, credit or debit card and Paypal. For payments with card or paypal will have an adicional 3.5% upon the total job cost.We'll not negociate the price after the removal is completed and the payment must be payed in full by you.
  • Cancelletion Fees:

  • £30 cancellation fee for bookings cancelled with less than 24 hours notice, no exceptions, only if the booking is sent to onother day with our discretion.
  • Parking:

  • You, the client, is responsible for ensuring that we can park legally at each address. Whilst we always endeavor to park legally if we cannot then it is a condition of our contract that you make an immediate payment to the driver of £60 (£100 if our vehicle is required to stop on a Red Route). If a ticket is not received this payment will be immediately refunded to you when the job is completed. If a ticket is received the deposit will be forfeit. This payment is wholly for the paying of parking charges NOT as whole or part payment of the moving charges. If the offence is on a red route then the payment will be retained because we WILL receive a ticket through the post. Payment of any other parking charges (pay and display, meters etc) will also be your responsibility. The quote provided is on the assumption that we will be able to park within 20metres of the pick up point. If we are unable to do so, we reserve the right to revise our quotation. Our advice is that you obtain a parking dispensation, obtainable from the local authority covering each address.
  • Congestion Charge:

  • Any removal within the congestion charge zone during charging hour are subjected to an £8 pounds charge
  • Insurance:

  • Note that this policy will only covers items well and poperly packed with the right packing materials like bubble wrap, tape and fitted inside strong boxes if required. The insurer is "Hauliers Choice" and the details are: Limit Required - 20,000 vehicle/per trip Area - UK and EUROPE Excess - £250.00
  • Type of insurance and cover:

  • Policy designed to meet the legal liability insurance needs of hauliers, warehouse keepers, couriers, and freight forwarders for loss or damage to customers goods, in accordance with the conditions of contract, carriage or trading specified in the policy schedule You must notify BWR Man and Van office of any visible loss, damage or failure to produce any goods at the time of delivery. We accept no responsibility for loss or damage to property after a job is complete and payment is received.